Job Description
This role is designed for a highly organized, client-oriented professional with strong expertise in Zoho CRM and related applications. As a Zoho Account Manager, you will serve as the primary point of contact for clients, leading discovery, implementation, and post-launch optimization. You will be responsible for translating business needs into system workflows, managing project execution in Zoho, and maintaining high-touch client relationships. The role is split between Client-Facing & Project Execution (60%) and Client Outreach & Relationship Management (40%). Success in this role requires strong communication, task management, and solution design capabilities across the Zoho ecosystem.
Key Responsibilities
1. Client-Facing Implementation & Project Management (60%)
● Lead client kickoff calls to gather requirements, diagnose CRM pain points, and propose Zoho-based solutions.
● Translate client goals into structured project plans, roadmap, workflows,...