Xplore's Director Data Analytics Leadership
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Xplornet Communications Inc.
📍 markham, on, Canada
Job Description
Transform customer analytics at Xplore Inc. as the Director of Data Analytics. Focus on enhancing customer experience and sales performance through strategic insights in a dynamic, collaborative setting.
As a pivotal leader in this role, you will guide the analytics strategy focused on customer engagement across departments. Your expertise will help translate business objectives into effective analytics roadmaps. You'll modernize the analytics ecosystem and establish robust partnerships to ensure data-driven decision-making throughout the organization.
Key Responsibilities:
• Serve as the senior leader in analytics for customer-facing operations
• Collaborate with leaders to identify strategic and operational analytics needs
• Develop insights and products to optimize customer service and performance
• Standardize metrics and reporting structures enterprise-wide
• Lead the transition to a modern cloud-based analytics platform
...
As a pivotal leader in this role, you will guide the analytics strategy focused on customer engagement across departments. Your expertise will help translate business objectives into effective analytics roadmaps. You'll modernize the analytics ecosystem and establish robust partnerships to ensure data-driven decision-making throughout the organization.
Key Responsibilities:
• Serve as the senior leader in analytics for customer-facing operations
• Collaborate with leaders to identify strategic and operational analytics needs
• Develop insights and products to optimize customer service and performance
• Standardize metrics and reporting structures enterprise-wide
• Lead the transition to a modern cloud-based analytics platform
...