Job Description
User On Prem IT support:
- Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.
) - Provisioning and deprovisioning of corporate devices (laptops, phones
) - Replace broken devices with temporary devices in accordance with Ericsson’s processe
s - Provide technical guidance to end users for day-to-day IT issues within the office environmen
t - Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)
.
Office IT Infrastructure Suppor
t:
- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voic
e ) - Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Sec
net - ...