Job Description
**Job Information**:
Department Name
- BPO
Job Type
- Full time
Service Now Ticket
- INC
Industry
- Communications
Modality
- Hybrid
Assigned Recruiter Contact
Date Opened
- 02/24/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
This position plays a crucial role in our service levels and customer experience. The individual will analyze historical patterns of work arrival and make adjustments to ensure that our staff is scheduled at optimal times. Current Real-Time Analysts interested in advancement are strongly encouraged to apply.
Responsibilities and Functions
- The WFM Planner/Scheduler analyzes large datasets to identify trends and forecast call volumes, optimizing workforce allocation.
- Planners predict call volumes and staffing needs to meet customer service levels without over staffing.
- Adjusting workforce schedules to align with demand ensures optimal ...
Department Name
- BPO
Job Type
- Full time
Service Now Ticket
- INC
Industry
- Communications
Modality
- Hybrid
Assigned Recruiter Contact
Date Opened
- 02/24/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
This position plays a crucial role in our service levels and customer experience. The individual will analyze historical patterns of work arrival and make adjustments to ensure that our staff is scheduled at optimal times. Current Real-Time Analysts interested in advancement are strongly encouraged to apply.
Responsibilities and Functions
- The WFM Planner/Scheduler analyzes large datasets to identify trends and forecast call volumes, optimizing workforce allocation.
- Planners predict call volumes and staffing needs to meet customer service levels without over staffing.
- Adjusting workforce schedules to align with demand ensures optimal ...