Workforce Manager | Pampanga

What does a Workforce Manager really do? Think of yourself as one of the key leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Workforce Manager.

Imagine yourself going to work with one thing on your mind: to deliver the world's best customer experience by striking a balance between service and cost. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will supervise the Operational and fiscal activities of the Workforce Management team.

As a Workforce Manager, you will ensure accuracy of billing processes and procedures for all clients within the site. You will identify and report on account profitability opportunities and r...