Job Description
Workforce Manager
Knutsford
Hybrid - 2 days onsite
Purpose of the role
To support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future‑proof how the bank delivers and supports technology services.
Accountabilities
- Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the IT service management framework, and mitigate any potential issues.
- Analysis of emerging IT service management tools and platforms to discover if they can support the banks transformation goals and future needs.
- Manage the selection and seamless implementation of new tools and platforms into the IT service management processes, while overseeing the migration of data from ...