Job Description
Pay Range: $30 – $38 (The pay rate may differ depending on your skills, education, experience, and other qualifications)
Featured Benefits:
Medical Insurance in compliance with the ACA.401(k).Sick leave in compliance with applicable state, federal, and local laws. Description:
Looking for a proactive Workforce Management Specialist to join our HR Service Center team.In this role you will own agent scheduling for phone, chat, case, and non‑phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels.The ideal candidate is data‑driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests. Key Responsibilities:
Scheduling & Allocation:
Design and maintain daily schedules for phone, chat, case, and off‑phone assignments....