Job Description
<p>Customer Care: Workforce Management; Forecasting & Capacity Planning; (Translating the Business Plan); KPI & Target Setting; Tool Configuration & Selection; Traffic Management; Customer Interactions; Impact Assessments; Insights on Resource Optimisation; Performance Reporting; Scheduling; Corrective Action<br>Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.<br>Accuracy & Attention to Detail; Analytical Skills; Presentation Skills; Microsoft Office & PC Skills; Numerical Skills<br><p>FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all&...