Workforce Analyst

Alorica

📍 Muntinlupa, Metro Manila, Philippines

Full time Business Operations Specialists

Job Description

Key Responsibilities:
Prepare and maintain short- and long-term forecasts using historical data and trends
Create and manage staff schedules aligned with forecasted demand and business requirements
Monitor real-time performance and recommend adjustments to staffing or schedules
Track and analyze key performance metrics such as service level, AHT, shrinkage, and occupancy
Generate daily, weekly, and monthly WFM reports and insights
Identify variances between forecasted and actual performance and provide recommendations
Collaborate with Operations and other stakeholders to align workforce plans with business needs
Maintain WFM systems and ensure data accuracy
Support capacity planning and headcount requirement analysis
Assist in continuous improvement initiatives for workforce processes


Qualifications:
Bachelor’s degree in Business Administration, Statistics, M...
        

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Job Details

Location Muntinlupa, Metro Manila

Job Type Full time

Category Business Operations Specialists

Posted June 10, 2026

Deadline July 20, 2026