Job Description
Job description:
The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty (MOD), this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness (QSC).
This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.
Key Responsibilities
Shift Leadership & Operations
- Lead and manage restaurant operations during assigned shifts as MOD
- Deploy team members effectively across key positions (kitchen and front of house)
- Drive strong execution during peak and non-peak hours
- Monitor ticket times, order flow, and Speed of Service (SOS) performance
- Adjust staffing and manage breaks based on business...