Wholesale Customer Support Analyst
S
Sobeys
📍 stellarton, town of stellarton, Canada
Job Description
Join Sobeys Inc. as a Wholesale Customer Support Analyst, working out of Calgary, Alberta, in a role focused on delivering efficient customer service and technical support. Utilize your analytical skills to solve problems effectively.
This position, available for a 12-month contract, requires strong communication skills and the ability to work under pressure. You will be responsible for resolving customer incidents while adhering to service level agreements. A degree in Computer Science and experience with Microsoft products are essential for success.
Key Responsibilities:
• Deliver remote support through phone and email
• Resolve customer issues swiftly and professionally
• Ensure all incidents meet departmental standards
• Document knowledge-sharing opportunities
• Collaborate with internal support teams and vendors
Requirements:
• Degree in Computer Science or similar
• At least 2 years of relevant experience
• Strong Microsoft Excel skills
• Know...
This position, available for a 12-month contract, requires strong communication skills and the ability to work under pressure. You will be responsible for resolving customer incidents while adhering to service level agreements. A degree in Computer Science and experience with Microsoft products are essential for success.
Key Responsibilities:
• Deliver remote support through phone and email
• Resolve customer issues swiftly and professionally
• Ensure all incidents meet departmental standards
• Document knowledge-sharing opportunities
• Collaborate with internal support teams and vendors
Requirements:
• Degree in Computer Science or similar
• At least 2 years of relevant experience
• Strong Microsoft Excel skills
• Know...