WFM Specialist – Contact Center Forecasting & Scheduling

Link-Worldwide in San Luis Potosí is seeking a WFM Specialist responsible for forecasting demand, capacity planning, and managing schedules in a contact center environment. The role focuses on ensuring service levels and efficiency through data-driven insights and operational KPIs.

The ideal candidate will have a Bachelor’s degree in a relevant field, 2+ years of experience in workforce distribution, and intermediate to advanced English skills. Benefits include food vouchers, medical insurance, and growth opportunities.