Job Description
🚀 Walk-In Drive | WFM Real-Time Analyst (RTA) | HCLTech, Noida
HCLTech is hiring WFM Real-Time Analysts (RTA) with 3–6 years of experience in Workforce Management, Intraday Management, and Queue Management.
Job Location: Noida, sector 144
Walkin Drive location: Noida, sector 60
Work Model: Work from Office (5 Days)
Shift: Evening Shifts
Notice Period: Immediate to 15 Days Only
Key Skills
✅ Real-Time Monitoring & Queue Management
✅ Intraday & Adherence Management
✅ Service Level, Occupancy & Shrinkage Monitoring
✅ Incident Management & Stakeholder Communication
✅ NICE, Verint, Aspect, AWS, Genesys (preferred)
✅ Advanced Excel & Reporting
Walk-In Details
Date: 20th ...