WFM Real Time Analyst I-Grade B1
T
Teleperformance
📍 Dublin, County Dublin, Ireland
Job Description
Scheduling/Real Time Analyst
Responsibilities to include but not be limited the following
- Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders
- Enforce real time adherence in all Work Types and Markets within the scope of operation
- Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall on...