Job Description
Elevate your forecasting career as a Senior WFM Analyst for Long-Term Forecasting at Intact. This hybrid opportunity requires expertise in workload assessment and performance improvement.
Intact is on the lookout for a Senior WFM Analyst to focus on Long-Term Forecasting for the Claims department. You will leverage your 5-7+ years of experience in workforce planning to produce actionable forecasts and KPI recommendations. Engage with operations and analytics teams to refine data inputs and enhance forecasting methodologies to boost service outcomes.
Key Responsibilities:
• Generate mid-term and long-term workload forecasts
• Maintain and update WFM assumptions based on trends
• Detect risks and opportunities before they impact service
• Facilitate regular consultations with leadership stakeholders
• Record and document all forecasting methodologies accurately
Requirements:
• Bachelor’s degree in a relevant quantitative field
• 5-7+ years in WFM and forecas...
Intact is on the lookout for a Senior WFM Analyst to focus on Long-Term Forecasting for the Claims department. You will leverage your 5-7+ years of experience in workforce planning to produce actionable forecasts and KPI recommendations. Engage with operations and analytics teams to refine data inputs and enhance forecasting methodologies to boost service outcomes.
Key Responsibilities:
• Generate mid-term and long-term workload forecasts
• Maintain and update WFM assumptions based on trends
• Detect risks and opportunities before they impact service
• Facilitate regular consultations with leadership stakeholders
• Record and document all forecasting methodologies accurately
Requirements:
• Bachelor’s degree in a relevant quantitative field
• 5-7+ years in WFM and forecas...