Job Description
Role
- Provide a range of high‑quality beauty treatments, including facials, massages and other advanced therapies in line with training and qualifications.
- Ensure all treatments are delivered with professionalism, care, and attention to detail.
- Maintain exceptional levels of hygiene, cleanliness, and presentation in all treatment rooms and spa areas.
- Tailor each treatment to the specific needs of members and guests, offering expert advice on skincare and wellness.
- Promote and recommend retail products to enhance the guest experience and encourage aftercare.
- Manage booking schedules efficiently, ensuring punctuality and smooth handovers.
- Build strong relationships with members through excellent service, professionalism, and discretion.
- Ensure all health, safety, and hygiene protocols are always followed.
- Support the wider spa and wellness team with stock management, spa opening/closing procedures,...