Job Description
Duties: Lead and manage all wellness operations across company lodges to ensure exceptional guest experience Design and deliver innovation wellness experiences that complement the safari guest journey Manager departmental budgets, financial performances and monthly reporting Develop annual wellness budget and commercial plans with the General Manager Partner with Sales & Marketing to promote wellness experiences and identify new business opportunities Oversee procurement, stock control, inventory and cost management. Build strong relationships with guests and resolve guest concerns professionally and efficiently. Conduct regular operational inspections to maintain exceptional wellness standards across all lodges. Lead, coach, mentor and develop the wellness team through ongoing training and performance management. Monitor wellness performance through key operational and financial metrics Build close working relationships with key lodge departments including Front of House, Housekeeping...