Job Description
Diploma or Degree in Spa Management, Hospitality Management, Wellness
Management, or a related field (Esthetician qualification advantageous)
- Minimum 3 years’ management experience within a luxury 4- or 5-star spa/wellness
environment
- Proven experience managing wellness operations, budgets,training, and inventory
- Strong financial, sales, marketing and guest relations experience
- Experience working with Wellness POS systems
- Excellent leadership, coaching and people management skills
- Managing colleague performance issues quickly and effectively
- Embody wellness excellence, demonstrating a calm, balanced, and guest-centred space
- Strong leadership, coaching and mentoring ability
- Exceptional guest service and relationship management skills
- Strong financial acumen and commercial awareness
- Excellent planning, organisational and time management skills
- High level of int...