Web/E-Comm Sales & Service Rep.

Overview

Job Title: Web/E-Comm Sales & Service Representative

Location: Kelowna, BC, Edmonton, AB or Saskatoon, SK

Employment Type: Full-time

Position Summary

We are seeking a reliable and motivated Web/E-Comm Sales & Service Representative to join our growing team at our BC Fasteners Kelowna location. Reporting to the E-Commerce Manager, the Web/E-Comm Sales & Service Representative is responsible for assisting customers via phone, email, live chat, and other online support platforms. They help resolve customer inquiries, provide product information, process requests, and ensure customers receive prompt and professional service. The position works closely with internal teams to ensure timely order fulfillment and a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and other online communication channels.
• Assist with eco...