We are looking for our next Senior Real-Time & WFM Analyst

OneTouch Direct

📍 Bogotá, Bogota, Colombia

Full-time Business Operations Specialists

Job Description

At One Touch Direct (OTD Americas), we are looking for an analytical, dynamic WFM Analyst with strong operational leadership skills to join our Data Strategies team. If you have experience in real-time monitoring, metrics management, and executing action plans within the BPO industry, this opportunity is for you!
 What We Offer
Base Salary: $4,500,000 COP
Bonus/Commissions: Up to $500,000 COP
Contract Type: Indefinite-term contract (Job stability & career growth)
Schedule: 42 hours per week | Monday to Sunday (Rotating shifts with 2 days off per week)
Work Location: Bogotá – Conecta 80 Business Center (On-site)
 Key Responsibilities
Monitor operations attentively to identify and address discrepancies compared to baseline workforce planning.
Track call volumes and real-time operational shifts continuously, issuing timely ...
        

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Job Details

Location Bogotá, Bogota

Job Type Full-time

Category Business Operations Specialists

Posted July 26, 2026

Deadline September 04, 2026