WCB Service Delivery Manager Role
S
Saskatchewan Workers' Compensation Board
📍 regina, division no. 6, Canada
Job Description
Enhance IT service delivery at the Saskatchewan Workers' Compensation Board as a Service Delivery Manager. Focus on aligning IT services with business needs while optimizing performance and stakeholder satisfaction.
In this role at WCB, you act as an essential liaison, facilitating superior service delivery across various business units. Your responsibilities include managing vendor relationships, coordinating resolutions for service disruptions, and overseeing continuous improvement initiatives. Engage with stakeholders to ensure effective communication and service adherence, reinforcing WCB's commitment to excellence.
Key Responsibilities:
• Manage relationships with internal departments and stakeholders
• Oversee service quality from 3rd party providers
• Lead initiatives for continuous process improvement
• Develop budgets and manage project preparation
• Ensure Business Continuity Plans are up to date
Requirements:
• Degree in Computer Science or related...
In this role at WCB, you act as an essential liaison, facilitating superior service delivery across various business units. Your responsibilities include managing vendor relationships, coordinating resolutions for service disruptions, and overseeing continuous improvement initiatives. Engage with stakeholders to ensure effective communication and service adherence, reinforcing WCB's commitment to excellence.
Key Responsibilities:
• Manage relationships with internal departments and stakeholders
• Oversee service quality from 3rd party providers
• Lead initiatives for continuous process improvement
• Develop budgets and manage project preparation
• Ensure Business Continuity Plans are up to date
Requirements:
• Degree in Computer Science or related...