The Warranty Analyst is responsible for providing leadership and direction to exceed quality standards and customers' expectations with continuous improvements to reduce labor and material costs.
Responsibilities:
These duties are not meant to be all-inclusive, and other duties may be assigned:
Document and maintain all warranty repairs by means of a database filing system.
Work with engineering and manufacturing personnel to resolve repetitive warranty claims.
Develop, document, and maintain training for all three levels of Service Technicians.
Contact customers to schedule a Service Technician to perform warranty repairs on the road.
Set up all necessary connections for the Service Technicians on the road; this would include flights, rental cars, hotels, money, and working locations.
Develop a list of emergency contacts for all Service Technicians wh...