VP of Client Success

Client Summary

• Specializes in optimizing efficiency and cost reduction for payers, providers, and pharmaceutical companies.
• Provides technology-driven services to streamline medical billing, coding, and collections processes.
• Features the world's largest medical coding team alongside proprietary technology and analytics for unparalleled effectiveness.

Position Responsibilities

• Provide overall management and growth of a defined client portfolio.
• Revenue growth, improved profitability and CSAT are key KPIs.
• Ensure client growth plans are developed, implemented, and modified as needed.
• Ensure clients are completely satisfied with all aspects of performance to facilitate further expansion of services. Ensure client stability and long-term retention.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services. ...