VoIP Network Support Technician (México)

Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Technician to help us deliver on that promise.

• Must reside in the LATAM region: This role is open to candidates located in any Latin American country.
• Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.
• VoIP Expert: You must have hands-on experience with SIP trunks, PBX systems, and network routing.
• English Only: Supporting U.S. customers; English fluency is required. Resumes must be in English.

• Answer incoming client calls related to VoIP, internet, or WIFI issues
• Work tickets involving call quality, dropped calls, network drops, or routing problems
• Run diagnostics (SIP traces, pings, traceroutes, MOS score revi...