Job Description
Key Responsibilities
- Lead the design, implementation, integration, validation, and deployment of voice recording solutions.
- Manage project lifecycle activities, including planning, execution, testing, deployment, and closure.
- Coordinate implementation activities, change management processes, and stakeholder communications.
- Collaborate with vendors and third-party service providers to ensure successful project delivery.
- Validate deployed solutions against approved design documentation and technical standards.
- Coordinate testing activities and ensure seamless integration with customer environments.
- Monitor Day-1 operations following deployments and provide troubleshooting support as needed.
- Act as a technical liaison between development, operations, support, and business teams globally.
- Provide technical expertise and support during...