Job Description
Job Description
A client of Insight Global is seeking a Voice Analyst (Telecom Support) to join their telecom team in Orlando, FL. This individual will support enterprise voice and communication systems, focusing on Cisco-based platforms and contact center technologies.
The analyst will be responsible for troubleshooting and resolving telecom-related issues across hardware, software, and network systems while ensuring minimal downtime and optimal system performance. They will proactively monitor system capacity, coordinate with vendors for maintenance and upgrades, and support ongoing operational needs through help desk ticket resolution aligned with SLAs.
This role involves both technical support and project-related responsibilities, including defining requirements, estimating effort, and contributing to implementation and system enhancements. The ideal candidate will collaborate cross-functionally with other teams, build strong relationships with stakeholders, and recommend ...
A client of Insight Global is seeking a Voice Analyst (Telecom Support) to join their telecom team in Orlando, FL. This individual will support enterprise voice and communication systems, focusing on Cisco-based platforms and contact center technologies.
The analyst will be responsible for troubleshooting and resolving telecom-related issues across hardware, software, and network systems while ensuring minimal downtime and optimal system performance. They will proactively monitor system capacity, coordinate with vendors for maintenance and upgrades, and support ongoing operational needs through help desk ticket resolution aligned with SLAs.
This role involves both technical support and project-related responsibilities, including defining requirements, estimating effort, and contributing to implementation and system enhancements. The ideal candidate will collaborate cross-functionally with other teams, build strong relationships with stakeholders, and recommend ...