Virtual Mentor (Identified Role)

About the Role…

The primary purpose of this position is for the Mentor to engage, support and provide guidance to Australian Apprentices and Employers, by phone or virtual means, to improve the retention rate of Australian Apprentices overall. In this role, the Mentor will be required to engage with employers and apprentices, formally or informally, who may be having difficulties with the apprenticeship relationship, and any other relevant stakeholders who require assistance. In this role you will: 

• Provide mentoring and tailored support to apprentices and employers throughout the apprenticeship lifecycle, including coaching, guidance, pastoral care, advocacy, and mediation to support successful completions.
• Identify, assess, and manage apprentice support needs and risks, developing and maintaining Tailored Support Plans (TSPs) and implementing appropriate intervention strategies.
• Build and maintain strong stakeholder relat...