Job Description
We’re looking for full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.
If you’re fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.
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Key Responsibilities
- Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
- Maintain a 5 minute response time to all messages during your shift.
- Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
- Coordinate with cleaning, maintenance, and operations teams to fulfill requests.