Job Description
About ModernEdge
ModernEdge is a fast-growing startup helping small and medium-sized service businesses scale with AI-powered lead generation. We work with hundreds of trade and local service businesses across the U.S., including HVAC, roofing, plumbing, electrical, and commercial cleaning.
Role Summary
We're hiring a Virtual Assistant & Customer Success Representative who is personable, organized, and sales-savvy. You'll manage customer communications, respond to inquiries, follow up with warm leads, and help close deals, all while keeping operations running smoothly behind the scenes.
Responsibilities
- Respond to customer inquiries professionally over email and phone
- Manage inboxes and keep communication timely and organized
- Call warm leads and guide them toward a decision
- Check in with existing customers to ensure satisfaction and retention
- Follow up on open opportunitie...