Job Description
Salary: £60,000 - 100,000 per year
Requirements
- We require proven experience in a Service Desk, End User Computing, or VIP Support role covering first‑line and second‑line support.
- We require experience supporting senior stakeholders or executive‑level users in a professional business environment.
- We require strong troubleshooting skills across Windows operating systems, Microsoft 365, standard enterprise applications, end‑user hardware, and identity and access services.
- We require experience using ITSM platforms such as ServiceNow, including incident, request, escalation, and SLA management.
- We require a good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony, and video conferencing platforms.
- We require strong analytical, troubleshooting, and problem‑solving ability, with the confidence to work effectively under pressure.
- We require exper...