Job Description
Headlines:
- VP, Customer Experience - Global Business
- Remote, will need to be based East Coast Canada
We're supporting our client to hire a strategic, visionary leader to shape the future of their customer experience. As VP of Customer Experience, you will report directly to the CEO and lead their global Account Management and Customer Support teams, uniting them under a single, high‑impact CX strategy that drives retention, expansion, and customer advocacy.
This is a pivotal role for an executive who blends operational excellence with forward‑thinking innovation, using technology, data, and AI to build scalable, world‑class customer experiences.
What You Will Lead
- Develop and execute a customer experience strategy aligned with company growth and market positioning
- Partner with the executive team on product roadmap, G...