Vendor Management & Planning Jr. Manager

Job Summary

The Vendor Management & Planning Junior Manager supports the management of vendor performance and planning activities by ensuring compliance with service standards and SLAs, coordinating operational requirements with internal teams, and helping enable efficient, timely, and cost-effective delivery of parts and services in support of aftersales operations.

Key Responsibilities

• Support monitoring of vendor and authorized service partner performance based on SLAs, KPIs, and service standards

• Assist in vendor planning activities including service coverage, capacity planning, and demand forecasting for parts and services

• Ensure vendor compliance with contractual, operational, and documentation requirements and escalate issues when needed

• Coordinate with Supply Chain Management (SCM), Service Operations, Finance, and other stakeholders to support service continuity and parts availability

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