Utility Account Analyst - Credit & Collections
A
Austin Energy
📍 Austin, TX, United States
Job Description
**About This Position**
**Job Description:**
**Utility Account Analyst**
**Purpose:**
Under general supervision, provides utility services, analysis of utility accounts, and ensures customer satisfaction.
**Duties, Functions and Responsibilities:**
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
+ Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution. Provides innovative and customized usage and billing solutions and recommendations.
+ Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost.
+ Researches and determines requirements for subdivision development, re-subdivision, and water and wastewater service extensions.
+ Evaluates site/lot pla...
**Job Description:**
**Utility Account Analyst**
**Purpose:**
Under general supervision, provides utility services, analysis of utility accounts, and ensures customer satisfaction.
**Duties, Functions and Responsibilities:**
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
+ Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution. Provides innovative and customized usage and billing solutions and recommendations.
+ Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost.
+ Researches and determines requirements for subdivision development, re-subdivision, and water and wastewater service extensions.
+ Evaluates site/lot pla...