USRN New York Licensed | Onsite (Pasig)

Overview

Assists Patients in the following: Prescription, Visit Follow Up, Non-Urgent Medical, andTest Result Questions

Review the in-basket continuously throughout the day to triage all unread messages

Reach out to patient by telephone for urgent issues (guidelines attached) and with the local site via telephone or email as appropriate

Perform appropriate chart review and respond directly to patient through Epic MyChart

Route messages requiring further clinical assistance from the site to the appropriate pool or provider (e.g., requests for changes in medication, new onset medical conditions or symptoms, referrals)

Process medication refill requests and route to provider

Document appropriately in the Epic EHR through the MyChart encounter

Review and complete if appropriate or route to local site administrative pool

Document appropriately in the Epic EHR

Responsibilities

• Assists Patients in t...