Job Description
User Support Technician I (Entry-Level IT Support)Overview
We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of contact for end users, providing technical support for hardware, software, and service-related issues via phone, email, and chat.
The ideal candidate will bring strong customer service skills, technical troubleshooting ability, and a positive, professional attitude while supporting a wide range of IT environments.
Minimum Qualifications
Education
+ High School Diploma or equivalent required
+ Associate’s or Bachelor’s degree in IT or related field preferred
+ Relevant technical certifications or trade school training encouraged
Experience (One of the following)
+ 1+ year of Service Desk experience
+ OR
+ 2+ years of Tier 1+ experience in system administration or networking
+ OR
+ 1+ year of IT Field Te...
We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of contact for end users, providing technical support for hardware, software, and service-related issues via phone, email, and chat.
The ideal candidate will bring strong customer service skills, technical troubleshooting ability, and a positive, professional attitude while supporting a wide range of IT environments.
Minimum Qualifications
Education
+ High School Diploma or equivalent required
+ Associate’s or Bachelor’s degree in IT or related field preferred
+ Relevant technical certifications or trade school training encouraged
Experience (One of the following)
+ 1+ year of Service Desk experience
+ OR
+ 2+ years of Tier 1+ experience in system administration or networking
+ OR
+ 1+ year of IT Field Te...