Job Description
Overview
Design and prototype user interfaces for websites and cross-platform applications (web, mobile, tablet). Develop and maintain design systems, component libraries and style guides while ensuring consistent implementation of design standards across all digital channels.
Responsibilities Digital Channels and Technology Management – Maintain and improve day-to-day digital channel operations and functionality. Support technical changes for client-facing digital platforms and assess the impact of those changes on customer experience. Customer Needs/Experience Research – Lead customer research initiatives by collecting and analysing customer and market data to understand customer segments, trends, needs and expectations. Design and Conceptualization – Collaborate with cross-functional teams to conceptualise products and services, using data and insights to drive design decisions and innovative user experiences. Customer Experiences Implementation – Coordinate cross-functiona...