US Supervisor, Operations- CareScripts

Carenet Health

📍 us, us, United States

Regular Full-Time Supervisors of Food Preparation and Serving Workers

Job Description

Overview

The Supervisor, Operations - CareScripts is responsible for ensuring that our team members are meeting productivity and quality measures while managing a high volume of service requests from Providers and Members. This is a non-clinical position. The Supervisor, Operations is not responsible for conducting any triage program activities that require interpretation of clinical information.

Responsibilities

  • Oversee the operation activities of assigned staff ensuring a balance of optimum productivity and service level goals are maintained; serve as a knowledge base for staff to provide direction and assistance in operational efforts, proactively offer consultative advice
  • Ensure team is meeting quality expectations through required call monitoring audits, coaching and counseling processes
  • Establish excellent working relationship with clients, placing the highest priority on providing quality s...
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