Job Description
Overview
To provide a positive customer experience by being helpful and sensitive to customer needs, and by providing product solutions including directing customers to the correct channel (e Channels and Self Service) while adhering to policy and process. This role is within the FNB Points of Presence (POP) team, focusing on delivering a seamless, exceptional customer experience within a branch environment and proactively identifying customer needs to provide appropriate banking solutions.
Responsibilities Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. Ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance. Promote digital and self-service channels and educate customers on the correct banking platforms suited to their needs. Fulfil transactions above set benchmarks while delivering exceptional service. Manage leads, refer...