Position Summary
To handle a mixture of high value Construction and Engineering claims. Investigations may be UK based or overseas. Drive, maintain and enhance business connections.
Functional Knowledge
Customer focused. Quality focused role – providing quality service to both internal and external customers. Team focused – working with colleagues throughout the business. Reactive – responding to daily workloads as dictated by customer requirements. Proactive – making sure KPIs and SLAs are met. Handle and co-ordinate complaints and compliments. Achievement of targets. Competent use of technology.
General Background, Experience & Professional Qualifications
Strong communication skills both written and verbal. Excellent customer service, organisational & communication skills. ACII and /...