Trilingual Por-eng-esp Technical Support Analyst (Cuauhtémoc)

Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México

We will count on you to

• Log in to the platform to access all the necessary tools and resources for your daily work.
• Check pending tickets and ensure that each one is correctly classified and prioritized.
• Hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.
• Follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.
• Once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.
• Work with SLAs to ensure that response and resolution times are prioritized in accordance with established expectations.
• Participate in training and development to improve your skills and knowledge, contributing to your professional development and the performance of the team.
• Ma...