Trilingual Customer Success Partner (Zacatecas)

We are seeking a Trilingual Customer Success Partner in Mexico City. This is a hybrid on‑site work position; the individual will be required to visit client sites around Mexico City and the Polanco area/Mexico City office as needed.

What You’ll Do

• Provide responsive customer service and establish and maintain effective customer relationships to ensure maximum client satisfaction, retention, and market penetration of First Advantage employment screening products/solutions for enterprise and mid‑size organizations.
• Monitor client account activity, satisfaction levels and other key indicators for issues and opportunities.
• Proactively pursue solutions to issues or capitalize on opportunities at the earliest possible stages.
• Maintain all required business records for assigned clients.
• Promote sales opportunities and track product/revenue trends and competitive threats.
• Focus efforts to provide superior service and solut...