Job Description
Permanent
Full Time
£24,747.00
Job Purpose
To provide a professional response to calls received into Warwickshire Police.
Main Responsibilities
- To provide a high-quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation.
- Provide resolution to calls, providing information and/or signposting to the relevant department or agency.
- Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
- Use force technology in line with the Triage function to be able to transfer calls appropriately.
Special Conditions
- Required to wear a uniform.
- Exposure to disturbing/unpleasant images or tasks.
Person Specification
Knowledge
- A gen...