Triage Nurse

USRN Triage Support

Purpose

The USRN Triage Support role provides frontline clinical triage assistance to existing patients through structured workflows involving the review of clinical tickets, medication refill requests, safety assessments, appointment coordination, and crisis escalation. The role supports medication management, side-effect evaluations, follow-up scheduling, and patient care coordination while ensuring compliance with established clinical protocols.

This position is composed of approximately 85% web-based interactions and 15% telephonic patient engagement .

Key Responsibilities

1. Clinical Triage Management

• Review and triage patient encounters submitted through Talkiatry, referred to as Tickets or Triage Job Bins (TJBs) , according to established urgency and risk-based protocols.
• Assess and prioritize routine, urgent, and high-risk patient ...