Travel Reservations Agent

The travel reservations agent handles customer service and reservation queries for our travel accounts.

Responsibilities

Communicate via phone and/or email with partners to resolve any issues/requests raised by customers.

Actively contact partners for updates regarding an ongoing request/issue

Ensure that all escalated issues are communicated to the partners/providers

Make sure all pending cases are updated in a timely manner

Communicate with other members of the team for any system issues

Correspond with other team members for any clarifications on an ongoing case

Skills & Qualifications

Excellent in written and verbal communication skills

Customer service experience is a plus

Sharp organizational, time management, and analytical skills

Outstanding ability to think creatively, strategically, and identify and resolve problems

Should possess excellent listening...