Job Description
Coordinate and book travel arrangements for employees, including flights, accommodations, and ground transportation
Manage changes, cancellations, and urgent travel requests efficiently and accurately, following established processes
Deliver a high level of customer service by responding to employee inquiries in a timely, professional, and helpful manner
Ensure all travel bookings align with company policies; escalate exceptions as needed
Support cost efficiency by applying travel credits, unused tickets, and loyalty programs
Maintain detailed and accurate travel records, confirmations, and documentation
Liaise with travel vendors to resolve booking issues, delays, or disruptions
Support expense reconciliation by ensuring all travel documentation is completed and organized
Track travel activity (volume, common issues) as needed