Travel Account Specialist
C
Caldwell Communications
📍 lapu lapu, cebu, Philippines
Job Description
Job Description
We are seeking Travel Account Specialists to assist clients with flight, hotel, and travel-related inquiries. This role focuses on ensuring smooth bookings and delivering accurate information to create excellent customer experiences.
Key Responsibilities:
• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, and cancellations
• Provide accurate details on travel options, schedules, and promotions
• Maintain updated records of customer interactions
• Escalate complex concerns to supervisors when necessary
• Meet service quality and customer satisfaction targets
Schedule & Training:
• Rotating shifts, including nights, weekends, and holidays
• Paid training on travel systems and company procedures
Qualifications:
• At least High School or Senior High School graduate
• Excellent English communication ...
We are seeking Travel Account Specialists to assist clients with flight, hotel, and travel-related inquiries. This role focuses on ensuring smooth bookings and delivering accurate information to create excellent customer experiences.
Key Responsibilities:
• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, and cancellations
• Provide accurate details on travel options, schedules, and promotions
• Maintain updated records of customer interactions
• Escalate complex concerns to supervisors when necessary
• Meet service quality and customer satisfaction targets
Schedule & Training:
• Rotating shifts, including nights, weekends, and holidays
• Paid training on travel systems and company procedures
Qualifications:
• At least High School or Senior High School graduate
• Excellent English communication ...