Transformation Analyst

Manulife

📍 Makati City, Philippines, Philippines

Full-time other-general

Job Description

This Transformation Analyst will focus on driving and supporting key transformation initiatives that improve business performance, operational efficiency, and customer outcomes across the organization.

This role will work closely with business, operations, and enabling teams to analyze end-to-end processes, assess operational performance, identify optimization opportunities, and support the design and implementation of practical solutions aligned to strategic objectives.

Also, strong process analytics capability, deep understanding of the business and data, and the ability to convert operational insight into measurable transformation outcomes will be required.

**Position Responsibilities:**

+ Conduct detailed analysis of business processes, workflows, operational pain points, and performance measures to identify inefficiencies, bottlenecks, control gaps, and optimization opportunities.
+ Analyze operational, customer, financial, and performance da...
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