Transformation 2nd Line Support Engineer
S
Sumer
📍 Manchester, England, United Kingdom
Job Description
Description
Sumer is a values-led, purpose-driven business on an exciting growth journey. We believe that when our people thrive, our business thrives. If you're energised by working in a fast-moving environment where what you do really matters, you'll feel right at home here.
We are looking for a proactive IT Support Analyst to support ongoing service desk transformation initiatives. This role will work alongside the Service Desk Manager to help standardise processes, improve service delivery, and enable the transition toward a unified support model.
We are looking for a proactive IT Support Analyst to support ongoing service desk transformation initiatives. This role will work alongside the Service Desk Manager to help standardise processes, improve service delivery, and enable the transition toward a unified support model.
Key Responsibilities
- Support the delivery of service desk transformation initiatives
- Analyse current support processes and identify improvement areas
- Assist in creating and documenting: SOPs, Runbooks & Knowledge base content
- Work with distributed teams to align support practices
- Support tooling improvements and service optimisations