Training Specialist - Independent Contractor

We are seeking a Training Specialist I to help ensure our customers have a superior experience every time they interact with Diligent’s suite of products and services. This role focuses on delivering high-quality initial training following purchase, as well as ongoing coaching for users at all levels throughout their relationship with Diligent.

As a member of the Training team, you will join a group that is passionate about living Diligent’s corporate values and fostering a friendly, positive, and customer‑centric culture. The team is committed to helping customers succeed by delivering memorable training experiences that drive product adoption, customer satisfaction, and referrals.

Key Responsibilities

• Deliver engaging training sessions that drive product adoption and achieve high customer satisfaction (CSAT) scores.
• Manage and deliver product training via virtual conferencing tools (e.g., Zoom, Microsoft Teams) and webinar platforms (e....