Training Officer - Beauty

Managing Retail Operations Excellence by adapting and developing brand-specific education content to meet market requirements, and deliver all brand-specific content to commercial teams.

Responsibilities

• Interpret and adapt regional programs and curriculum for local relevance and delivery.
• Collate and communicate relevant marketing information across commercial teams.
• Initiate full brand education curriculum-planning and calendar in accordance with brand standards and timelines.
• Develop locally relevant in-store education content for commercial sales including product tech sheets, guidelines and how-tos, tools, coaching tips, spiels, and services menu.
• Plan and coordinate mystery shopping program and action plans for customer service excellence.
• Conduct regular field visits to monitor training retention and application.
• Host and/or spearhead masterclasses and beauty classes.
• Assist in recruitment ...